PRICES AND PAYMENT METHODS

Prices: The prices listed on our product pages at the time of your order are the prices you will pay. All prices are exclusive of taxes, and the final price, including taxes, will be shown on the shopping cart page.

Payment Options:

  • Credit/Debit Cards: We accept payments via VISA and MasterCard.
  • Bank Transfer: For bank transfers or deposits, please contact us at 077 374 8300 for the necessary details.
  • Cash on Delivery (COD): You can choose the COD option and pay the delivery agent upon receipt of your package. The invoice will be attached to your package, and no additional charges should be paid.

DELIVERY

Shipping Address: Deliveries will be made to the shipping address provided by you at checkout. Please ensure that delivery can be made to the specified address during normal working hours.

Delivery Time: Packages are typically delivered within 4-6 working days. Our delivery team will contact you prior to delivery. Please coordinate with them to confirm a suitable delivery date. Delivery times may vary due to factors like delivery volume or road traffic.

Special Requests: If you are ordering for a special occasion (e.g., birthday gifts) and require special packaging or wrapping, please mention this at the time of ordering. Our team will do their best to accommodate your request.

REFUNDS, RETURNS & EXCHANGES

Returns: Returns are accepted only for damaged items or if there was a mistake on our part. If you require a different size of the same design, please contact us via our hotline at 077 374 8300 on the same day you receive your parcel. Return requests made after 24 hours of receiving the item will not be accepted.

Exchanges: Exchanges are only allowed for the same item in a different size. We do not offer exchanges for different items. The item must be returned with the original tags and invoice, and the customer is responsible for the return shipping costs.

Refunds: If the item is out of stock and cannot be exchanged for another size, a full refund will be issued to the original payment method. Refunds are processed within 7 business days.

SERVICE AND COMPLAINTS

Our customer service team is available to address any inquiries or complaints. You can reach us at 077 374 8300 or through our social media channels on Facebook and Instagram.

DATA SECURITY

We take the security of your personal data seriously. All personal information collected is treated confidentially and in accordance with applicable legal regulations. For online payments, we use secure encryption techniques through our payment gateways provided by PayHere.

INTELLECTUAL PROPERTY

All content on the Shalo Outfit website, including images, text, and design, is protected under the Intellectual Property Act of Sri Lanka. Unauthorized use, copying, or publishing of our products and photos is strictly prohibited.

MISCELLANEOUS

E-Invoices: An e-invoice will be provided upon the successful transaction and order confirmation. If you choose bank transfer as your payment method, a soft copy of the bill will be sent to you via email or the communication channel used to contact us.

Delivery for Special Events: If your order is intended for a special event, please inform us during the order process for any special packaging requests.